I tried to add a user mailbox on an Exchange 2007 Server and got the following error:
The Exchange server address list service failed to respond. This could be because of an address list or email address policy configuration error.
Exchange Management Shell command attempted:
New-MailUser -Name ‘user’ -Alias ‘user’ -OrganizationalUnit ‘domainname.local/Users’ -UserPrincipalName ‘[email protected]’ -SamAccountName ‘user’ -FirstName ‘user’ -Initials ” -LastName ‘name’ -Password ‘System.Security.SecureString’ -ResetPasswordOnNextLogon $false -ExternalEmailAddress ‘SMTP:[email protected]’
This had happened just after I disconnected an old Exchange Server during the migration process to Exchange 2013. Turns out this error can be caused by the default Public Folder Database being pointed in the wrong location or just your a problem with Microsoft Exchange System Attendant Service.
If it is a problem with the Microsoft Exchange System Attendant Service then you need to restart it by:
- Typing “services.msc” in the run box
- Then find the Microsoft Exchange System Attendant service
- Select Restart
Check where the default public folder database is by:
- Go to Organization Configuration > Mailbox.
- Select the mailbox database that you want to change the default public folder database.
- Right click the database and select properties
- In <Mailbox Database Name> Properties, click the Client Settings tab.
- Next to the Default public folder database box, click Browse.
- In Select Public Folder Database, select the public folder database from the list of public folder databases, and then click OK.
Now if you add the user mailbox again it should have resolved the list service failed to respond error.
Related Posts:
How to restore a public folder database manually in Exchange
