So I had just finished and installation of a server and a bunch of workstations and then one of the computers Microsoft Office Home and Business 2013 installations just all of a sudden went corrupted.
Office 2013 executable files(winword.exe, outlook.exe, excel.exe, ect.) just disappeared from the C:\Programs\Office15\root\Office15 folder. I couldn’t figure out why. I tried to even recover the product key of Office 2013, but couldn’t.
I ended up reinstalling the Microsoft Office 2013 software, but even doing that I had to use the office removal tool to be able to re-install.
After that outlook held all of the same email profile and settings so it all looked good.
Two days later the same problem with Microsoft Office 2013 appeared on another computer. Now I was really scratching my head so I started digging deeper. I tried built in fix in Programs and Features but that didn’t fix it. So I thought I’d check the Event Viewer and see if I could find anything.
And there it was a little cryptic event saying:
Office Software Protection Platform Service: 1029
Unable to get detailed error information during license consumption. Last error 0xC004F015.
So I started researching this event id 1029 and couldn’t find any answers, all the forums just said to do the troubleshooting that I had already done.
Then I was looking at all thier information and it turned out they had 8 Microsoft Office Home and Business 2013 licenses and 9 computers…. BINGO. I realised one of the computers wasn’t meant to have office on it. So I found the culprite and proceeded to recover the product key off of it using produkey.
All produkey would show was the windows 7 product key and the internet explorer product key (which is the same as windows 7 one). I could not recover the Office 2013 key.
I searched the registry for it but couldn’t find the Microsoft Office product key.
Then I found a command to get the Office Product key:
cscript “C:\Program Files\Microsoft Office\Office15\OSPP.VBS” /dstatus
This only gave me the last five characters of the product key. That was enough I then matched it to the correct product key card and uninstalled Microsoft Office from the PC that it wasn’t meant to be on and installed it on the computer that had the files missing.
Related Posts:
There was a problem sending the command to the program In Office 2013
